CORIMA

Free shipping and customs fees for all orders

General conditions of sale

SCOPE

These Terms and Sales Conditions determine the rights and obligations of parties within the scope of sales made by the seller CORIMA, hereinafter referred to as “CORIMA” and any person making a purchase on the website www.corima.com , hereinafter referred to as “the Customer”.

The seller CORIMA is a company with a share capital of 196 673 euros, registered at the ROMANS (26) Trade and Companies Register under number 811 544 360, and with registered office at 890 Chemin de Chabanne, Zone Champgrand Nord, F-26270 LORIOL SUR DRÔME, FRANCE.

The Customer must be of age or possess parental consent and must have the legal capacity to place an order on the above-mentioned website.

Any delivery of products or services by CORIMA as the seller to the Customer shall be subject to these Terms and Sales Conditions exclusively. CORIMA reserves the right to adapt or modify these Terms and Sales Conditions at any time. It is therefore understood that the applicable conditions are those in effect on the website at the time of placing the order.

GENERAL

These Terms and Sales Conditions of Sale (hereinafter “Terms and Sales Conditions”) apply to any purchase made by the Customer of Products available on the CORIMA online shops (hereinafter “Products”), which are reached via the URL www.corima.com (hereinafter, « the Website »).

These Terms and Sales Conditions apply to any online order of Products via the Website, of Products advertised on the Website, and to any contract relating to the sale of these Products concluded between the Customer and CORIMA.

When placing a first order on the Website, the Customer will be required to create an account and confirm acceptance of these Terms and Sales Conditions. The current applicable Terms and Sales Conditions will apply to each order of Products on the Website.

ORDERS

It’s at the entire discretion of the Customer to choose the desired Products on the Website, in accordance with the following procedure :

a) The Customer registers by creating an account, using a personal username and password (if the Customer is not logged on or does not have an account, he/she could make an order as « Guest »).

b) Placing Products in a cart on the Website is free of obligation. The Customer may also correct any personal information before confirmation of the order using the settings menu provided. Products and corresponding prices are valid as long as they are displayed on the Website. This does not apply to special operations, whose duration of validity is specified on the Website.

c) Confirmation of the order validates all Products placed in the cart. The Customer may select the means and address of delivery and is informed of shipment costs. To confirm the order, the Customer must agree with these Terms and Sales Conditions.

d) The procedure is completed when the Customer finalizes online payment.

The Customer will receive an email confirmation as soon as the order has been processed and accepted by CORIMA. In case of a shortage of supply relating to a Product, CORIMA reserves the right to cancel the order and will immediately inform the Customer. If the order contains more than one Product, of which one or more is not available, CORIMA will immediately inform the Customer of the unavailability; the remaining Products will be processed and dispatched within the timeframe indicated in the above mentioned email confirmation. In case of unavailability of one or more Products, the Customer has the right to cancel the full order, including available Products; in that case, the Customer must immediately inform the CORIMA Customer Service by email.

The order confirmation by email validates CORIMA’s acceptance of the order and confirms the sales contract between the two parties. The Customer will receive a shipping confirmation by email as soon as the order is ready for dispatch.

Orders are taken exclusively in accordance with the above procedure. For logistical and technical reasons, CORIMA is unable to accept orders via phone, or postage.

PRICES

The prices as indicated on the Website apply to all countries within the European Union and include VAT. The prices exclude shipping costs, which are added separately during the payment process if applicable.

For countries outside of the European Union, prices are indicated w/o VAT. Customs fees and any other taxes are at the Customer’s expense. CORIMA will provide the Customer with an estimate of fees and taxes as an indication and upon request only, and cannot be held liable for differences in the final costs.

CORIMA will only deliver Products against advance online payment.

All prices are firm and non-negotiable during their period of validity, as indicated on the Website. Outside of this timeframe, CORIMA reserves the right to change the prices at any time. Our prices can be changed at any time of the year.

SHIPPING COSTS

Shipping costs differ depending on the delivery option selected by the Customer during the order process. All information relating to the shipping costs and delivery are indicated during the “selection of the delivery option” when ordering. Shipping costs are at the Customer’s expenses.

TERM OF PAYMENT

All payments must be made in EUR (Euro currency).

CORIMA accepts the following payment methods:

  • Credit Card (Visa, Mastercard and CB)
  • Paypal
  • Bank transfer

The total amount of the order is debited once the order is confirmed by CORIMA. Invoices are provided in an electronic form only. The Customer may access, download and print order & invoices under the « My account» tab when logged onto his/her personal account page on the Website.

CORIMA retains full ownership of the Products ordered by the Customer until the customer has fulfilled all obligations relative to these Terms and Sales Conditions, and in particular until full payment has been received.

DELIVERY AND RECEPTION

  1. The wheels and accessories will be shipped from CORIMA within an average period of 4 weeks.

CORIMA undertakes to make all possible efforts to ensure the Product is delivered to the Customer within the agreed timeframe. The maximum delivery time is 30 (thirty) days from the date CORIMA receives full payment of the Product, unless the Customer is expressly informed of a longer delivery time before completion of the order. In the event of a delayed delivery:

  • The Customer and CORIMA may both agree on a new delivery date
  • The Customer may terminate the contract (cancel the order) in accordance with the following procedure:
  1. In first instance, the Customer bids CORIMA by mail with confirmation of receipt or any other written request via email for example, to deliver the Product within a newly agreed, reasonable time period.
  2. Should CORIMA fail to meet the terms of this new delivery agreement, the Customer is entitled to advise CORIMA of the termination of the contract, in accordance with the same written guidelines as above.

The order is considered cancelled and the contract terminated upon reception of the letter or written notification informing CORIMA of the Customer’s withdrawal, unless CORIMA has fulfilled the newly agreed requirements between postage or dispatch of the Customer’s written notification, and its reception. CORIMA will refund the total amount of funds received, at the latest 14 (fourteen) days after termination of the contract.

CORIMA cannot be held responsible for the non-execution or delays of delivery, or any other contractual obligation, if these are due to a case of force majeure or any other unforeseeable event beyond the will and control of CORIMA.

HOME DELIVERY

The Customer will receive a shipping notification by email.

Should the first attempt at delivery fail for any reason, the carrier will automatically come a second time. If the Product cannot be delivered, for any reason, at the given address by the Customer, the carrier will leave a notice in the physical mailbox. It’s the Customer’s liability to contact the carrier to organize a new delivery, not later than 3 (three) working days after receiving the notice. Beyond this period, the parcel will remain in deposit for 10 (ten) days before being returned to CORIMA. In that case, the order will be considered as canceled and the contract terminated. In this situation CORIMA will refund any advance funds received but reserves the right to deduct or charge an administrative fee of forty euros (40 € TTC) to cover the costs incurred as a result of the termination of the contract and also to cover the shipping expenses.

CORIMA cannot be held responsible for delivery delays caused by :

  • Unavailability of the Customer
  • A wrong, incorrect or incomplete delivery address given by the Customer

Delivery of the order is considered completed once the Customer has signed the receipt form. The Customer accepts responsibility of the Product as well as the risks associated with the Product from the moment it is in his/her possession.

It is the Customer’s responsibility to inspect the Product immediately upon delivery and take note of any concerns at the time of delivery (for example: unsealed package, damage…). Any concerns must be clearly stated on the receipt form.

If, upon receipt and inspection of the Product, it appears that it does not comply with the order form or that it sustained damaged during shipment, it is the Customer’s responsibility to refuse the delivery and, above all, to state all specific concerns on the receipt form.

If the Customer fails to do this, all risks associated with the Product are transfered to the Customer from the moment it is in his/her possession.

If the Product is returned because it does not comply with the order, the return procedure must be undertaken in accordance to CORIMA guidelines. All costs related to the return will be at CORIMA’s expense.

SHIPMENT

All products shipped are under the Customer’s liability whaterver way of shipping chosen.

Our liability ceases once the goods have left our Company. It is the Customer’s responsibility to inspect the Product immediately upon delivery and take note of any concerns at the time of delivery (for example: unsealed package, damage…). Any concerns must be clearly stated on the receipt form.

RIGHT OF WITHDRAWAL

The customer has a period of 14 (fourteen) days to return all or part of his/her order for a refund (except made to measure and/or customized products) from the date he/she received the order at home.

In accordance with Article L.221-28 of the French Consumer Code and as stated above, the right of withdrawal is not applicable to the purchase of Products made to measure or customized.

In order to exercise the right of withdrawal, the Customer must notify CORIMA during the withdrawal period by completing the claim form available on the Website (“Warranty / Support” tab when logged onto the personal account page) and follow the claim procedure (see Return Process below).

In case of withdrawal, the Customer must return the Product to CORIMA within 14 (fourteen) days from the email confirmation date sent from the CORIMA Customer Service. If the Customer wishes to exercise the right of withdrawal for a product change, he/she will need to place a new order.

The product not used and in new must be correctly protected and returned in perfect condition in its original packaging (including user manual and accessories). If these guidelines are not applied, CORIMA reserves the right to refuse the Product and return it to the Customer to its expense. The Refund is exclusively based on the initial Product price excluding the shipping costs. Return shipping costs are at the Customer’s expense. The Customer will be notified by email for the refund and payment will be processed within 14 (fourteen) days of CORIMA receiving notification of Customer withdrawal, and only after assessment and confirmation that the Product meets the claim criteria.

RETURN PROCESS

If the Product the Customer wishes to return meets the claim criteria, the procedure below must be strictly applied. CORIMA reserves the right to reject the claim if this is not the case.

  • Send an email to CORIMA => corima@corima.com to ask for a Return Form
  • Fill out the Return Form precising the reason of the return.

CORIMA Customer Service will examine the claim upon receipt of the returned Product and claim form. If the claim is considered valid, the Customer will receive a Return Form with a claim number. The Customer must ensure the Product is returned to, at his/her expense, to CORIMA’s address. The Customer must ensure the Return For mis filled out and enclosed with the shipment.

RETURN OF A PRODUCT TO THE CORIMA AFTER-SALES SERVICE

All products returned to CORIMA for repair or for a repair estimate as requested by the customer will be transported at the customer’s expense and liability. The customer will ensure the quality of the packaging, any insurance and costs of transport. The Customer must include the original invoice or proof of purchase along with the required contact information: full name, address, telephone number and email address with the returned products.

IMPORTANT! If you want to return your wheel to the after sales service of CORIMA, we ask you to please return it without tire, inner tube, tubular, pinions (cassette), disc or skewer.

OUT OF STOCK

CORIMA will inform its customers of stock-outs affecting their ability to fulfill orders or complete after sales service. Approximate time of delivery will be communicated to the best of CORIMA’s ability.

In case the customer does not accept the provided delivery date, the customer reserves the right to cancel the order and receive a refund if the order is prepaid or a deposit was taken.

PRODUCT’S GUARANTEE

CORIMA Sales policy.

CORIMA guarantees all branded products are free of manufacturing defect and warranted for the outlined intended use for a period of two (2) years from the date of sale to the end user.

CORIMA’s warranty does not extend to second hand users or extend beyond the initial two (2) year period for any reason.

Limitation of warranty

The CORIMA product warranty covers only and exclusively the defects of the products and excludes such from its scope any damage:

  • harm and, more generally, any direct or indirect consequences that would result from a misuse or failure to use, lack of maintenance or improper use of the product

Implementation

For warranty consideration, the Customer must supply CORIMA with the minimum incident information contained in our warranty form including model, description of failure, proof of purchase, and related photos to support the claim. CORIMA requires the Customer to return the product to CORIMA via an authorized retailer or regional office for review. After receipt of the product CORIMA will perform inspection and disposition along with one of the following corrective actions:

  • In case of a defect of the product, CORIMA will proceed at its choice to repair or replace the product or part of the product concerned.
  • In the absence of manufacturing defect, it will be proposed to the purchaser a repair or replacement of the product at its expense.
  1. Transportation costs and related adequate packaging of products to and from CORIMA are the responsibility of the end user/owner.
  2. This warranty applies without prejudice to the application of legal guarantees, including the guarantee of the lack of conformity provided for by articles l.211 - 1 and following of the code of consumption and the guarantee of hidden defects provided for by the articles 1641 to 1649 of the French civil code.

Legal guarantees

Legal compliance guarantee

In accordance with the provisions of articles l.211 - 1 to l.211 - 14 of the code of the consumption, which extracts reproduced below, the consumer benefits from the legal warranty of compliance:

Article l.211-4 : The seller is obliged to deliver a well produced product in accordance with the contract of sale free of defects at time of delivery. The buyer is responsible for defects resulting from re-packaging, mounting or installation whether carried out by service providers or was carried out under his/her own responsibility.

Article l.211-5 : To be compliant with the contract of sale, the product must :

  • have durability normally expected of a similar products and, if so :
    • have been used in a manner matching the description given by the seller.
    • The product should possess the qualities as presented to the buyer as a sample or model;
    • present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or in labelling ;
  • or have the features defined by a common agreement of the parties or be cleared for any special use sought by the buyer, to the knowledge of the seller and that the latter has accepted.

Article l.211-12 : The action resulting from the lack of conformity is prescribed by two years from the delivery of the product.

The guarantee of hidden defects

In accordance with the provisions of articles 1641 to 1649 of the civil code, which extracts reproduced below, the buyer benefits from the guarantee against hidden defects:

  • Article 1641 : the seller is bound to the warranty for hidden defects of the product sold which render it unfit for the use for which it is intended, or which decreases this intended use, defects that would have caused the buyer not too purchase it, or would have suggested the product have a lower price, if he/she had known.
  • Article 1648 al. 1 : Any actions addressing the points above must be brought forward formally by the buyer (to the seller) within a period of two years from the discovery of the defect.

THE RULE «SATISFIED OR REFUNDED»

The customer has a period of 14 days to return all or part of its order for an Exchange or refund (except custom and/or personalized products). To do this, products, in unused condition, must be properly packaged protected in their original packaging and accompanied by the invoice of sale from an authorized retailer or CORIMA. The Exchange or refund will take into account the product value at the original purchase price, without the shipping or related charges, at the moment the products are returned in perfect condition to the company, at the buyer’s expense, in the original packaging.

CLAUSE OF RESERVE OF PROPERTY

In accordance of law 80-335 established 12/05/1980, CORIMA retains legal ownership of all goods delivered to its customers until full payment of the agreed purchase invoice value.

As such, the transfer of ownership is subject to the complete payment of the agreed purchase price by the buyer. Default of payment by the agreed due datewill afford the seller ability to take possession of the goods, voiding the contract of sale.

Return shipping and related costs will be charged to the buyer upon default, including delivery of the goods upon physical transfer of ownership. As part of the sales’s contract, the buyer must pay the agreed price to the seller immediately or on the agreed sales terms.

In accordance with the article 48 of the N.C.P.C, the Commerce Court of Romans sur Isère (26) will be competent.

INTELLECTUAL PROPERTY

The whole content of CORIMA sites including but not limited to illustrations, graphics, texts, labels, brands, images, and videos is the property of CORIMA and is protected by the national and international intellectual property law. Any reproduction, exploitation, representation, adaptation, transformation or partial or total use of any content, by any means whatsoever and on any support, is subject to prior and explicit authorization from CORIMA.

PRE-CONTRACTUAL INFORMATION – CUSTOMER AGREEMENT

The Customer acknowledges having being informed, in a clear and understandable manner and prior to placing the order and concluding the sale, of the present Terms and Conditions and all information listed in Article L.221-5 of the French Consumer Code, and in particular the following details: the fundamental characteristics of the Product, the price of the Product, the delivery date or deadline at which CORIMA undertakes to deliver the Product, information relating to the identity of the seller including its postal, phone and electronic contact details, information relating to legal and contractual warranties and their implementation, particulars relating to the right of withdrawal, particulars relating to the mediation options in case of dispute.

APPLICABLE LAW

These Terms and Sales Conditions and any resulting transactions are governed by and subject to the French law. Should these Terms and Sales Conditions be translated into one or more foreign languages, the French text will prevail in the event of a dispute. In the event of a dispute, the Customer is informed of the possibility of resorting to conventional mediation procedures or any alternative means of settlement.

Any disputes which may arise in connection with the validity, interpretation, execution, consequences of these Terms and Sales Conditions, and which are not resolved in an amicable manner between CORIMA and the Customer, will be subject to the sole jurisdiction of the relevant French court of Romans sur Isère (26), and shall be governed by the French law. In the event that the contract of sale is concluded from professional to professional, the Parties expressly agree that the contract shall be governed by the French law. The Parties expressly agree that the application of the provisions of the Vienna Sales Convention on the International Sale of Goods is excluded. For this purpose, any dispute that has not been resolved amicably will be subject to the sole jurisdiction of the relevant court of Romans sur Isère (26), notwithstanding the plurality of defendants and / or of warranty claims, even for emergency procedures or referred / requested provisional proceedings.

PROTECTION OF PERSONAL DATA AND PRIVACY POLICY

Personal data

All fields marked with an asterisk must be completed by the Customer with the relevant information at the time of order. This information is mandatory and necessary to ensure full provision of services relating to the order.

In order to meet the demands of the Customer, provide optimal remote service and manage sales relations, prospecting and statistics, CORIMA requires the use of the Customer’s personal data (name, first name, address, email). Subject to the provisions of the following paragraph, this information is intended exclusively for CORIMA. It may be communicated to CORIMA internal departments or companies contractually linked to CORIMA for the sole purpose of the good execution of services.

However, the Customer may expressly object to this communication through written request to CORIMA Customer Service. More generally, in instances relative to the Customer’s personal data and in accordance with the provisions of the Data Protection Act of January 6, 1978, the Customer may enforce his right to access, rectify, and oppose through:

  • e-mail request to CORIMA Customer Service => corima@corima.com
  • written request to CORIMA at the following address: 890 Chemin de Chabanne , 26270 LORIOL SUR DRÔME, France.

Bank details

  1. The bank details provided by the Customer at the time of order are neither stored nor visible on the internet. CORIMA certifies the confidentiality of this data through the implementation of a suitable security system.
  2. In accordance with the provisions of the Data Protection Act of January 6, 1978, the Customer may enforce his right to access, rectify, and oppose all bank details through written request, subject to proof of identity to CORIMA:
  • e-mail request to CORIMA Customer Service => corima@corima.com
  • written request to CORIMA at the following address: 890 Chemin de Chabanne , 26270 LORIOL SUR DRÔME, France.